Removals Westminster Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Westminster provides removal and associated services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our means Removals Westminster, the removal service provider.

1.2 You, your means the customer who books or receives the services, including any person acting on behalf of a company or organisation.

1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services provided by us.

1.4 Goods means the items that you ask us to move, handle, pack, or store.

1.5 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation we issue.

2. Service Area

2.1 We operate primarily in Westminster and surrounding areas, including nearby districts and boroughs. We may also carry out local, regional, and national moves where agreed in advance.

2.2 Any reference to our service area is for descriptive and logistical purposes only and does not limit our ability to agree moves to or from other locations by prior arrangement.

3. Booking Process

3.1 You may request a quotation by providing accurate and complete information about the property, access, inventory of goods, and destinations. Quotations are normally provided based on the information supplied by you.

3.2 Quotations are not binding offers and may be subject to change if the information supplied is inaccurate, incomplete, or if the scope of the services changes. Where possible, we will confirm any revised price before carrying out the services.

3.3 A booking is only confirmed when we issue a booking confirmation and you have accepted these Terms and Conditions. We reserve the right to decline any booking request at our discretion.

3.4 It is your responsibility to check the booking confirmation and notify us promptly of any inaccuracies regarding dates, addresses, access details, or the services required.

4. Access and Parking

4.1 You must ensure that there is suitable access for our vehicles at both the collection and delivery addresses. This includes advising us of any restrictions such as red routes, loading bays, congestion zones, height limits, or limited access roads.

4.2 You are responsible for arranging and paying for any necessary parking permits or suspensions. We are not liable for any delays, fines, or additional charges arising from inadequate parking arrangements unless specifically agreed otherwise in writing.

4.3 If our team is unable to gain safe and reasonable access to the property or is significantly delayed because of access issues, we may charge waiting time or additional labour at our prevailing rates, or we may cancel the service and charge a reasonable fee to cover our costs.

5. Your Responsibilities

5.1 You must ensure that all goods are ready for transport at the agreed time, unless you have booked packing services with us. This includes properly boxing and labelling items where appropriate.

5.2 You must remove or secure any fixtures and fittings that are to be moved and disconnect appliances such as washing machines, cookers, and dishwashers before the team arrives, unless expressly agreed that we will provide this service.

5.3 You must not ask our staff to carry out any work that falls outside the agreed scope of services, is unsafe, unlawful, or might cause damage to property or goods.

5.4 You are responsible for ensuring that the goods to be moved do not include prohibited items such as illegal substances, firearms without appropriate licences, or items which may be hazardous or noxious.

6. Excluded and Special Items

6.1 Unless expressly agreed in writing, we will not carry:

a. Live plants or animals
b. Perishable or frozen foods
c. Jewellery, watches, precious metals, or stones
d. Money, credit cards, or securities
e. Important documents such as passports, deeds, or financial papers
f. Hazardous, explosive, or flammable materials.

6.2 If you include such items without our knowledge or consent, we will have no liability for loss or damage and you will be responsible for any loss, damage, or expense we incur as a result.

7. Price and Payment

7.1 Unless otherwise stated, all prices are given in pounds sterling and may be expressed as inclusive or exclusive of applicable taxes and charges. We will confirm the charging basis in the quotation or booking confirmation.

7.2 We may charge on a fixed price basis, an hourly rate, or a combination of both, depending on the nature of the move, the distance, and the resources required.

7.3 We may require a deposit or prepayment to secure your booking. The amount and due date for any deposit will be set out in the quotation or booking confirmation.

7.4 Unless agreed otherwise, full payment is due on or before completion of the services. We reserve the right to withhold delivery of goods or cease work if payment is not made when due.

7.5 If payment is not received in full by the due date, we may charge interest on the outstanding balance at a reasonable rate until payment is made in full. You will also be liable for any reasonable costs incurred by us in recovering overdue payments.

8. Changes and Cancellations

8.1 If you wish to change the date, time, or details of your booking, you must notify us as soon as possible. Any change is subject to availability and may result in a revised quotation.

8.2 If you cancel a booking, the following cancellation terms will usually apply, unless otherwise specified in your quotation:

a. More than seven days before the agreed service date: refund of any deposit paid, less any reasonable administration or planning costs.
b. Between seven days and 48 hours before the agreed service date: we may retain a proportion of the service charge or deposit to cover lost bookings and preparation costs.
c. Less than 48 hours before the agreed service date or on the day of the move: we may charge up to the full quoted price.

8.3 We reserve the right to cancel or postpone the services due to events beyond our reasonable control, such as severe weather conditions, accidents, road closures, industrial action, or illness. In such cases we will seek to rearrange the service at the earliest mutually convenient date. Our liability will be limited to a refund of any prepayments for services not undertaken.

9. Delays and Waiting Time

9.1 While we will use reasonable efforts to adhere to planned arrival and completion times, all timings are estimates and not guaranteed. External factors such as traffic, parking, access, or weather may cause delays.

9.2 If delays occur because keys are not available, properties are not ready, or access is restricted, we may charge waiting time or additional labour at our prevailing rates.

10. Packing and Handling

10.1 Where you have booked packing services, we will use materials and methods we consider suitable to protect the goods during normal handling and transport.

10.2 If you choose to pack your own goods, we will not be liable for damage resulting from inadequate or improper packing, including use of unsuitable boxes or containers.

10.3 Our staff will take reasonable care when handling goods and property. You must notify us promptly of any concerns about our working methods during the move so that we can address them at the time.

11. Waste, Recycling, and Disposal

11.1 Any clearance, disposal, or waste removal services will be carried out in accordance with applicable waste and environmental regulations. We are committed to handling waste responsibly and, where possible, diverting suitable items for reuse or recycling.

11.2 You must accurately describe any items to be disposed of and inform us of any potentially hazardous materials. We reserve the right to refuse to remove items that are unsafe, prohibited, or require specialist treatment.

11.3 Charges for disposal or recycling will be detailed in your quotation or agreed prior to work commencing. Additional charges may apply if the volume, weight, or type of waste differs significantly from the information originally provided.

11.4 Once items have been removed for disposal or recycling, they become our responsibility and will not be returnable to you.

12. Our Liability for Loss or Damage

12.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property is subject to the limitations in this section.

12.2 We will not be liable for:

a. Loss or damage arising from your failure to pack goods properly where you have chosen to pack them yourself.
b. Loss or damage to items with pre-existing defects, wear and tear, or inherent instability.
c. Loss of items not packed or prepared in line with any written guidance we may provide.
d. Indirect or consequential loss, including loss of profit, revenue, or opportunity.

12.3 Where we are found liable for loss or damage to goods caused by our negligence or breach of contract, our liability will be limited to a reasonable repair or replacement cost, subject to an overall financial limit that will be stated in our quotation or otherwise communicated to you.

12.4 You must inspect goods and property at the end of the move and notify us of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable time after completion of the services. Failure to do so may affect our ability to investigate and resolve any claim.

13. Insurance

13.1 We hold insurance policies appropriate to our removal operations. These policies are subject to terms, conditions, and exclusions imposed by the insurers.

13.2 You are encouraged to consider whether you require additional insurance cover for high value or fragile items and to arrange this independently if necessary.

14. Limitations and Exclusions

14.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

14.2 Subject to the above, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

15. Complaints and Dispute Resolution

15.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we can attempt to resolve it promptly.

15.2 If a concern cannot be resolved on the day, you should submit a written complaint describing the issue, the date of the service, and any supporting details. We will investigate and respond within a reasonable period.

15.3 We will use reasonable efforts to resolve disputes amicably. If this is not possible, you and we may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings.

16. Data Protection and Privacy

16.1 We will collect and use your personal data only for legitimate business purposes, such as providing quotations, carrying out removal services, and managing our relationship with you.

16.2 We will keep your data secure and will not share it with third parties except where necessary to perform the services, comply with legal obligations, or as otherwise permitted by applicable data protection laws.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. General Provisions

18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18.2 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You should review the Terms and Conditions whenever you make a new booking.

18.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any previous understandings or representations.